Frequently Asked Questions
Everything you need to know about our luxury pre-owned collections.
Are your pre-owned luxury items authentic?
Yes, every item at H&T Pawnbrokers undergoes a rigorous authentication process by our team of in-house experts. We guarantee the authenticity of all our designer handbags, watches, and fine jewelry.
What is the condition of the jewelry and watches?
Our items are professionally cleaned and serviced where necessary to ensure they meet our high standards. Detailed condition reports are provided for each product to ensure full transparency before you buy.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure online payment via PayPal for your convenience.
How long does shipping take?
We offer insured and tracked shipping on all orders. Standard delivery typically takes 3-5 working days within the UK, while express options are available for urgent purchases.
What is your return policy for online orders?
If you are not completely satisfied with your purchase, you can return your item within 30 days of receipt for a full refund, provided it is in its original, unworn condition with all security tags intact.
Do your watches come with a warranty?
Yes, most of our pre-owned luxury watches come with a 12-month H&T warranty, giving you peace of mind regarding the mechanical integrity of your timepiece.